Refund policy

Refund & Returns Policy

Creators Standard Last updated: July 29, 2026

Summary

Every item we sell is printed and finished individually after you order it. Nothing is pre-made, and nothing goes back into inventory. For that reason, we do not accept returns or exchanges for reasons of size, fit, color preference, or change of mind.

We do stand behind the quality of what we make. If your order arrives damaged, misprinted, defective, or incorrect, or if it is lost in transit, we will replace it or refund it at no cost to you. Details are below.

1. Made-to-Order Items

Because production begins shortly after purchase and each item is unique to your order, all sales are final except as described in Section 3.

Please use the size chart on each product page before ordering. Sizing varies between garment styles and blank suppliers, so we recommend measuring a garment you already own and comparing it to the chart rather than relying on your usual size. If you are unsure, email us at stefan@tattoogeeks.digital before you place your order and we will help you choose.

The following are normal characteristics of print-on-demand manufacturing and are not considered defects:

  • Print placement within approximately half an inch of the position shown in product mockups
  • Minor color variation between your screen and the finished garment
  • Garment measurements within the manufacturer's stated tolerances
  • Variation in fabric texture, weight, or dye lot between production runs

2. Canceling or Changing an Order

Requests to cancel an order or change the size, color, quantity, or shipping address must be received within 2 hours of purchase, and can only be honored if production has not yet begun.

Email stefan@tattoogeeks.digital with your order number and the change you need. Once an item has entered production, it cannot be canceled or modified.

3. Damaged, Defective, Incorrect, or Lost Orders

We will provide a free replacement or a full refund, at your choice, if:

  • The item arrives damaged.
  • The print is misaligned, faded, cracked, smudged, or otherwise flawed.
  • The garment has a manufacturing defect such as a hole, broken seam, or faulty stitching.
  • You received the wrong item, wrong size, or wrong color compared to what you ordered.
  • The carrier confirms your package as lost in transit.

How to file a claim. Email stefan@tattoogeeks.digital within 30 days of delivery — or, for a lost package, within 30 days of the last tracking update — and include:

  1. Your order number
  2. A description of the issue
  3. Clear photos showing the problem, the full garment, the print area, and the shipping packaging or label

We will review your claim and respond within 1 to 2 business days.

You do not need to ship the item back to us. In most cases we will resolve the claim from your photos. If we do request a return, we will provide a prepaid shipping label. Never send an item back without contacting us first; unauthorized returns cannot be processed or refunded.

4. Refund Processing

Approved refunds are issued to the original payment method. Once we process the refund, it typically takes 5 to 10 business days for your bank or card issuer to post the credit, and the timing is controlled by them, not by us.

Refunds for approved claims include the item price and any shipping you paid on the affected item. Original shipping charges are not refunded when an order is returned to us as undeliverable due to an incorrect address; see our Shipping Policy for details on that situation.

Replacements are shipped at no cost and follow our standard production and transit timelines.

5. Packages Marked Delivered

If tracking shows delivery but you have not received your package, please check with others at your address, look around entry points, and contact your local carrier office with your tracking number. Packages sometimes surface within 1 to 3 days. If it still has not appeared after 3 business days, contact us and we will help investigate.

We are not responsible for packages confirmed delivered by the carrier and subsequently lost or stolen from an unsecured location, though we will work with you and the carrier to find a resolution.

6. Sale, Promotional, and Custom Items

Items purchased on final-sale or clearance terms, and custom or personalized items made to your specifications, are not eligible for refund or replacement except where the item is defective, damaged, or incorrect as described in Section 3.

7. Chargebacks

If you believe there is a problem with your order, please contact us first. We resolve nearly all issues quickly. Filing a chargeback before contacting us delays resolution and may result in your account being restricted from future purchases.

8. Your Legal Rights

Nothing in this policy limits any rights you have under applicable consumer protection law, including rights relating to goods that are faulty or not as described.

9. Contact Us

Creators Standard 1450 SW Vintage Parkway, Suite 130 Ankeny, IA 50023 stefan@tattoogeeks.digital

Please include your order number in all correspondence. We respond within 1 to 2 business days.